Enterprise Account Management (Remote US)
About The Position
Growthspace was founded on the belief that L&D is a business-critical function that is instrumental to the success of any organization. Unfortunately, many organizations still do not recognize L&D as such because it is hard to understand the true impact of L&D initiatives on business KPIs. Growthspace helps companies solve this through our skills mastery platform, designed to launch, manage, and measure 1:1 coaching & mentoring, team coaching, cohort-based workshops, training, and internal mentoring programs, enabling customers to drive business KPIs through human-to-human development programs.
The Enterprise Account Management position spearheads the post-sale revenue expansion strategy for Growthspace’s largest key customer accounts.
Key Responsibilities:
- Maintain strong consultative relationships with customers and act as a trusted advisor to our customers C-suite;
- Develop deep knowledge and expertise about your customer’s business and market in order to develop strategies to win new business.
- Operate in a cross-functional team with CSM, SDR, and AE to deliver against key business programs, renewals, and upsell/cross-sell opportunities.
- Build comprehensive Account Maps for all key customer accounts that include business units of interest, key stakeholders within each business unit, and multithreading strategy to drive continuous customer penetration
- Design quarterly business plans to consistently meet and exceed quota. Provide accurate forecasts based on accurate pipeline management.
- Efficiently and effectively managing the entire customer journey end-to-end and working in lock-step with Customer Success;
- Present and demonstrate Growthspace’s unique value proposition and solution offering verbally, through compelling written tailored proposals (Word and PowerPoint) and by hosting presentations and technology platform demos;
- Demonstrate a strong comprehension of the roles and responsibilities of key stakeholders such as CLO, CHRO, L&D Leader, OD Leader, OE Leader, etc.
- Stay abreast of the latest trends and developments related to L&D, talent development, and HR technology.
Requirements
- 8+ years of relevant enterprise account management experience.
- Demonstrated recent recognition of achievements and accreditations, such as President’s Club;
- Proven track record as a key account manager renewing and expanding complex accounts, and as a consultative solution seller.
- Experience in HR tech or L&D space;
- Strong collaborative selling skills, knowing when to escalate and seek support to close business.
- Strong executive presence, with demonstrated ability to influence and earn trust with senior leaders, ask the right questions, and use sound business judgment internally and externally at large companies, including at the C-suite level.
- Comfort working with analytics & tools that support business performance measurement & management.
- Openness to exploring new ideas and innovative ways of communicating, presenting, and selling our solution;
- Excellent English written and verbal communication skills (additional languages are a plus);
- University degree or a comparable level achieved through experience;
- Team-oriented mindset: actively collaborating, sharing best practices, and celebrating wins with peers and colleagues regularly;
- Entrepreneurial mindset, hutzpah, and self-motivation are a must.
Why Growthspace:
- Work on a product that makes a real impact on peoples’ lives
- Be part of a healthy, promising startup (& runway), backed by top investors
- Work in a unique culture that encourages employees to do whatever it takes, own their domain, grow, get to the truth, and care.
- Work 100% remote